Enhancements To Our Qualitative Methods Course

MRII and the University of Georgia Release Updated Version of Qualitative Market Research Course September 23, 2021 San Francisco – The Market Research Institute International, in conjunction with the University of Georgia, has expanded its Qualitative Market Research Principles Express course to incorporate timely topics such as usability research, creating moderator guides, new advances in […]

Earn Insights Association Certificates by Completing these Online Express Courses

Insights Association Launches Insights Association Certificates In January 2021, the Insights Association released the Insights Association Certificates to encourage market research professionals to acquire standardized market research education based on the Market Research Core Body of Knowledge (MRCBOK™). What are Insights Association Certificates? The holder of an Insights Association Certificate (IAC) demonstrates an advanced level […]

Unpacking the Path to “Back to Normal”… Eleven Months and Still Counting

Unpacking the Path to “Back to Normal” …Eleven Months and Still Counting

Flying back from the cancelled PAC 12 basketball tournament, last March there were two significant thoughts on my mind.  First, I was angry and concerned that pandemic driven shutdowns had dealt our core verticals of sports and travel a broadside hit that would leave them reeling.  Secondly, there was a desire to develop a continuous […]

The Questions That Leaders Should Ask When Presented Results

The Questions That Leaders Should Ask When Presented Results

At the Insights Association NEXT conference yesterday, Andrea Jones-Rooy of New York University shared some perspectives for the questions that leaders should ask when working with data scientists. As Andrea showed in her Venn diagram, where traditional researchers have statistics and substantive expertise, data scientists add hacking skills; the two groups are more similar than […]

Time to Reassess Customer Satisfaction Tracking

Time to Reassess Customer Satisfaction Tracking

We’ve likely all been there.  Whether it’s after a customer service phone call, a visit to an automotive dealership or even a resort, a sales person or customer facing agent has subtly or directly encouraged you to respond to a pending customer satisfaction survey with the highest rating possible. And chances are, if we are kind […]